Privacy Policy

Welcome to Copasystem LLC. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and digital services.

1. Information We Collect

Depending on how you use the application, we may collect the following information:

Personal Information

• Name
• Email address
• Phone number (if provided)
• Company name (if applicable)

Device Information

• Device model
• Operating system version
• Application version
• Unique device identifiers
• IP address
• Crash reports and diagnostic information

Photos and Videos

Our application may request access to your device's camera and photo library so users can capture and upload photos and videos related to service reports, installation documentation, and technical support activities. We only access these files when you choose to capture or upload them.

Location Information

If enabled, the application may request access to your location to document service activities or installation locations. Location access is optional and only used with your permission.

2. How We Use Your Information

We use the collected information to:

• Provide and operate the application.
• Process service reports.
• Upload installation documentation.
• Improve customer support.
• Maintain system security.
• Diagnose technical problems.
• Improve application performance.
• Comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With authorized employees of Copasystem LLC.
• With trusted service providers that help us operate our services.
• When required by law.
• To protect our legal rights or investigate fraud or security issues.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

5. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw permissions granted to the application.
• Request information about how your data is processed.

To exercise these rights, please contact us using the information below.

7. Permissions Used

The application may request the following permissions:

• Camera
• Photos and Media
• Storage
• Internet Access
• Network State
• Notifications
• Location (optional)

These permissions are used solely to provide the intended functionality of the application.

8. Children's Privacy

Our application is intended for business use and is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

9. Third Party Services

Our application may use third party services that collect information in accordance with their own privacy policies, such as:

• Google Play Services
• Firebase Analytics
• Firebase Crashlytics

These services help us improve application performance, reliability, and security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Consent

By using this application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.